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EpicCare Link is Epic’s web-based application for connecting organizations to their community affiliates. It provides community users secure access to select patient information in CHI Health’s Epic data repository.
EpicCare Link is not an EMR solution. It is a read-only application with some service-oriented features which are configured to facilitate patient care with community practices.
Examples of community users include people outside of CHI Health who might need to review the clinical and administrative information of patients seen at our organization. Affiliate clinical staff, billers, long-term care facilities, and correctional facilities are examples of EpicCare Link users.
If you have any questions about:
- Enrolling practices/organizations/payers or setting up users, contact [email protected]
- ECL functionality, contact [email protected]
However, if applications are incomplete, have incorrect information, or are missing signatures this will delay processing.
Step 1: Enroll Practice/payer
The Practice/Payer must be enrolled first. Use the enroll Practice/Payer link.
Step 2: Site Administrators
After the Practice/Payer is enrolled, site administrators must be designated for the Practice/Payer. Use the Site Administrator Request link.
The request link has two actions:
- Requested Site Administrator completes their portion and forwards the request link to the Practice/Payer contact. This cannot be the same person as the site administrator.
- The Practice/Payer contact completes and submits the request.
NOTE: Two site administrators per Practice/Payer are recommended.
Step 3: Individual Users
Once the site administrator has been enrolled, individual users can request access using the Request Individual User Access link.
The request has two actions:
- End user completes their portion and saves the form. This will populate the site administrator's email address into a link. The end user clicks to send the email.
- The site administrator completes and submits the request.
Throughout the process, the requestor will be notified if the request is approved or denied. If you have any questions about the process or status of a request, please email [email protected].
For all entities:
Change/Add/Remove
ADD/REMOVE PROVIDER | CHANGE/TERM USER
Please allow 7-10 business days once payer enrolled.
Note: It is recommended to use a Google Chrome web browser to open links below.
Enroll Health Care Organization
Each EpicCare Link user must be associated with an enrolled health care organization must still complete an Individual User Request.
Site Administrator Request
Request enrollment as a site administrator for a health care organization. Site administrators are responsible for resetting user passwords and validating user access every 90 days.
Individual User Request
Each EpicCare Link user must submit a separate request for access and be associated with a health care organization.
Please allow 7-10 business days once payer enrolled.
Note: It is recommended to use a Google Chrome web browser to open links below.
Enroll Practice
Each EpicCare Link user must be associated with an enrolled payer and must still complete an Individual User Request.
Site Administrator Request
Request enrollment as a site administrator for payer. Site administrators are responsible for resetting user passwords and validating user access every 90 days.
Individual User Request
Each EpicCare Link user must submit a separate request for access and be associated with a payer.